myDoc3D-Scan support

Please consult our FAQ database before requesting support.
If you do not find an answer to your question, you can contact us by e-mail.

myDoc3D-SCan technical FAQ

1.0 : How to download myDoc3D-Scan?

Testing myDoc3D-Scan is free for 30 days.

  • Click on 'Download' from the main menu, then on the name of the installation file
    'setup myDoc3D-Scan x-x-x En.exe', and finally on the download picture (download).
  • Choose to the save the installation file on your hard drive.
  • Downloading the installation file setup-en.exe to your PC starts.
  • Once downloaded, double-click the file name and follow the installation instructions.

1.1 : How to install myDoc3D-Scan?

You have 30 days to try myDoc3D-Scan.
If you purchased a license, you can register it: Menu 'myDoc3D'-Scan - 'License' - 'Register your license key'

The process to follow is:

  1. download the installation file 'setup myDoc3D x-x-x En.exe' :
    Save the installation file on your disk.
    Run the installation program (right click on the file name and open, or double-click)
  2. Follow the instructions displayed on the screen

myDoc3D-Scan commercial FAQ

1.0 : What are the costs of acquiring myDoc3D-Scan?

You can use myDoc3D-Scan by purchasing a license to use the software.
This license is perpetual.
The price and the number of personal computers that can use this license are listed in the menu 'Buy'.

This license entitles you to free updates during the term indicated in the menu 'Buy'.
Beyond this period, you will have the following choices:

  • to continue to use myDoc3D-Scan without new updates
  • to acquire a license for the new version of myDoc3D-Scan at a reduced cost indicated in menu 'Buy'.

1.1 : How many PCs can you can install myDoc3D-Scan on?

Purchasing a license entitles you to install myDoc3D-Scan on one or more computers.

The maximum number of computers is indicated in the menu 'Purchase'.

The number of computers on which you install myDoc3D-Scan is controlled.